Refund & Cancellation Policy

We at Double9 Books strive to provide our customers with a satisfying experience. If you are not entirely happy with your purchase, we're here to help you in every situation.

 Eligibility for Refund:

  1. You are eligible for a refund within 10 days from the date of purchase.
  2. To become eligible for a refund, the product must be unused, in the same condition that you received it, and in its original packaging.

 1.2 Refund Process:

 To initiate a refund, please follow these steps:

 Contact our customer support team at with your order number and state the genuine reason for the refund.

  1. Our support team will guide you through the process and provide you with a return authorization if applicable.
  2. Once the product is received and inspected, a confirmation email will be generated for the received product. We will also notify you of the approval or rejection of your refund.
  3. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within [30] days.

 1.3 Non-Refundable Items:

Certain items are non-refundable, including but not limited to downloadable software, gift cards, and personalized/customized items.

 Cancellation Policy:

 2.1 Cancellation Before Shipment:

 If you wish to cancel your order before its shipping, please contact our customer support team at as soon as possible.

If the cancellation request is received before the order is processed for shipping, we will cancel the order and issue a full refund.

 2.2 Cancellation After Shipment:

Once the order has been shipped, it cannot be cancelled. In this case, you may follow the return process outlined in our refund policy.

  1. Contact Information:


If you have any questions about our Refund and Cancellation Policy, please contact us at