As soon as your order has been entered into logs and payment has been authorized, you will get an email confirming your order along with the order details. In that following email you will be given a singular Order ID (for example: BW123456), the list of
the item(s) ordered and by what the time period you can expect your order to be delivered. You will be informed of the shipment of your order before hand.
Shipment details will be given with your unique Order ID and tracking digits.
You can replace your damaged product or any product that does not match the details given by
us. There will be no extra cost charged for replacement of the product. Be sure to check the time limit within which you can return the product. If the product goes out of stock within the replacement time, the customer will be provided a full refund.
Regrettably, the items that are currently out of stock will not be available for buying. Kindly
utilize “notify me” feature, which will help you get notified as soon as the
item is made available.
Double9Books offers the customers many payment modes. The customer can make their payments online and rest assured knowing that the Double9Books’ trusted payment gateway
partners use a secure encryption technology to protect the transaction details
against any type of theft and infringement and keep the details confidential
The customers can opt for any option while purchasing, such as, internet banking,
E-gift voucher, and cash-on-delivery, credit/debit card (Visa, Master Card,
Maestro and American Express).
accepts payment via cards in India and other 21 country lands.
the online transactions made on Double9Books website are infrangible with great
degree of security over transaction provided on the internet. Double9Books has
a 256-bit encryption technology employed to secure the transactions and the
customers’ selective information while channeling their money from their
respective banks to the completion of payment process. All banks these days
utilize the 3D Secure password option to protect online transactions and they
even employ extra security via identification of your credentials making your
debit and credit card transactions secure as well.
The customer can see their order status and other information regarding their order status on
our website in “my account” section. When you visit the “my account” section page, you can click on my orders link to see the status of your orders. To see the status of a particular order, click on “order no” button.
The customers can cancel their order any time before the order has been shipped. For further assistance regarding the same, you can contact our 24x7 customer service with your order details.